RANK respects your privacy. This policy explains what personal information we collect through this website and when you work with us, why we collect it, and how we look after it under the New Zealand Privacy Act 2020.
Last updated: 10 November 2026
Who we are
RANK is a web design, hosting and digital marketing agency based at 14 Nicholls Lane, Parnell, Auckland 1010, New Zealand. In this policy, “we”, “us” and “our” mean RANK. You can reach us on 0800 RANK ME or [email protected].
What we collect
- Details you give us. Your name, email address, phone number, business name, current website and anything you write in our contact or call-back forms, or tell us by phone or email.
- Client information. If you become a client, we also hold billing details, project notes, and the logins and access we need to build, host or manage your website, hosting, domains, email, analytics and ad accounts.
- Website usage information. Like most websites, ours automatically records technical information such as your IP address, browser, device, the pages you view and how you arrived. This is collected through server logs, cookies and similar tools.
How we use it
- To reply to your enquiry or call you back when you ask us to.
- To quote for, deliver and support the work you engage us for, and to invoice for it.
- To keep this website secure, stop spam and fix problems.
- To understand how the website is used so we can improve it.
- To meet our legal and accounting obligations.
We only use your information for the purpose it was collected for, or a directly related purpose. We will not add you to a marketing list without your consent, and you can unsubscribe from any marketing email at any time.
Cookies, analytics and spam protection
Our forms use Google reCAPTCHA to tell people from bots. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Its use is subject to Google’s Privacy Policy and Terms of Service.
We may use Google Analytics and Google Tag Manager to see, in aggregate, how visitors find and use the site. These tools use cookies and do not tell us who you are. You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s opt-out browser add-on. The site will still work if you do.
Who we share it with
We do not sell or rent your personal information. We do all our design, build, hosting and marketing work in house, and only share information with trusted providers we use to run the business, such as our hosting, email, accounting and software providers, and only as far as they need it to provide their service. Some of these providers, including Google, may store information outside New Zealand. Where that happens, we take reasonable steps to make sure your information is protected in a way comparable to the Privacy Act. We may also disclose information where the law requires it.
How we store and protect it
We store information on secure, access-controlled systems, use encrypted (HTTPS) connections on this website, and limit access to the people at RANK who need it. We keep information only for as long as we need it for the purposes above, or as long as the law requires, then delete or de-identify it.
If we have a privacy breach that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as the Privacy Act requires.
Accessing and correcting your information
You have the right to ask for a copy of the personal information we hold about you and to ask us to correct it. Email [email protected] and we will respond as soon as we can, and within 20 working days. There is no charge for this.
Questions and complaints
If you have a question or concern about how we handle your information, please contact us first and we will do our best to put it right. If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.